News articles

• Design Media awarded new GSA and CMAS contracts.
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• Jack Welch’s Advanced Management Program engages Design Media to design and develop a Participant Workbook.
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• A major biotech firm chose Design Media to design and develop their Sales Performance training program.
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• University of California at San Francisco (UCSF) selected Design Media to create the training component of their CARE program.
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Design Media awarded new GSA and CMAS contracts.

GSA
Design Media's GSA contract, number GS-02-F-0034U, runs from December 20, 2007 through December 19, 2012. Our offerings include:

• 27-400 Instructor-Led Training and Web-Based Training
• 27-500 Course Development

Design Media is a certified woman-owned small business. For over 30 years we have used sound instructional design strategies and engaging multimedia to create effective learning, performance, and communications solutions for government, business, and education.

For more information, please contact Pamela May at pmay@designmedia.com or 415-641-4848, ext. 139.

CMAS
Design Media's CMAS contract, number 4-08-03-0126C, runs from October 1, 2008 through March 31, 2013. Our offerings include:

• Training - Business Processes
• Business Services - Training Development
• Multimedia Consulting
• Video Tape/Film Production Services
• Business Consulting - Project Management.

This contract is based on our GSA contract #GS-02F-0034U which runs through December 19, 2012.

Design Media is a certified woman-owned small business. For over 30 years we have used sound instructional design strategies and engaging multimedia to create effective learning, performance, and communications solutions for government, business, and education.

Design Media also has several other CMAS contracts:

• 3-06-70-2122B
• 4-04-03-0126A
• 4-04-03-0126B

For more information, please contact Pamela May at pmay@designmedia.com or 415-641-4848, ext. 139.

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Jack Welch’s Advanced Management Program engages Design Media to design and develop a Participant Workbook.

Jack Welch, one of the most admired and influential CEOs in the world, chose Design Media to develop a Workbook for his intensive, action-oriented management seminar for 100 business leaders and entrepreneurs from around the world.

In collaboration with Jack and Suzy Welch, Design Media developed a 115-page Workbook for Welch’s two-day Advanced Management Seminar. The Workbook presents key concepts from Welch’s best-selling book, WINNING, and engages participants with challenge questions, self-assessments, and key practices to help participants apply these compelling management and leadership techniques to their unique businesses.

Welch’s seminar, produced by HSM, debuted in Boston on November 28–30, 2005, with 100 CEOs and business leaders from 13 countries. Participants used the Workbook throughout the two days as Welch, in his passionate, straightforward style, delivered insight and advice on topics such as candor, differentiation, building a winning team, competition, and growth.

Design Media’s Workbook received praise from seminar participants for its quality, thoughtful design, and value as a resource for internal management teams. Design Media’s project team also earned kudos from Jack Welch for their quality work, as well as their efficient and timely process in development of the Workbook.

Design Media, a leader in learning solutions, is proud to provide learning materials for a world-class business leader whose style of management has become the gold standard in business.

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University of California at San Francisco (UCSF) selected Design Media to create the training component of their CARE program.

The Financial and Administrative Department [FAS] of UCSF provides all of the support services for the University ranging from campus life activities, human resources and training, legal, payroll and accounting, building operations, janitorial services, and law enforcement.To unify and quantify the efforts of each department to provide outstanding customer service, FAS developed standards called CARE (Collaborative, Accountable, Responsive, Efficient), which represent the expectation for each employee. This represented a cultural shift within the FAS leadership group. The challenge would be to motivate the additional 1200+ FAS employees to learn and embrace these new standards.

Design Media began by capturing stories through focus groups and one-on-one interviews with employees who were perceived by both leadership and associates as role models for the organization. Their stories about what it means to CARE became the central theme of the training and were used to set the tone for each module in the course. Their unscripted and spontaneous responses to what it means to be Collaborative, Accountable, Responsive, and Efficient draws the learner into the content of the course.

This 90-minute Web-based tutorial features:

• Branching Scenarios – These real-life case studies allow the learner to explore a variety of customer service-related problems/resolutions based on their input. Each scenario begins by presenting the learner with a description of the problem. The learner is then asked to choose an appropriate course of action. Each course of action provides the learner with a different outcome. The goal is to demonstrate that there are more effective and customer-friendly approaches to problem solving.



• Printable Job Aids – Job aids that highlight important concepts provide ongoing support and just-in-time training. For example, job aids with tips for effective communication, how to be a team player, how to say yes, and dealing with difficult customers were created.



• Manager Toolbox – Supplementary information that is more relevant to management-level staff about implementing the C.A.R.E. standards is provided through a Manager Toolbox.



• Certificate of Completion – Upon successful completion of the C.A.R.E. Web-based training, learners are able to print out a certificate.

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